We understand travel plans occasionally change at the last minute. However, we schedule incoming guests availability according to our outgoing guests. Any pet staying beyond their pre-scheduled checkout date without notifying us 24 hours in advance will be subject to a $25.00 surcharge for that day in addition to your boarding fees. For the following holiday reservations: New Years, 4th of July, Thanksgiving and Christmas, 50% of the boarding fee will be required at reservation and is non-refundable.

We have a 72 hour cancellation policy for non-holiday reservations. Anything less than 72 hours notice and you forfeit your $50 deposit. If you do give 72 hour notice, then your deposit can be used as a credit for boarding, grooming, toys, treats, or dog food. Credits are valid for 6 months.

Please note pick up and drop off times. If you need pick up or drop off time other than our scheduled hours, there is a charge of $40.00 plus the boarding rate. Please make arrangements with us in advance.

A 3 Day minimum stay is required for these holidays: Easter, 4th of July, Labor Day, Thanksgiving and Memorial Day. A 5 day minimum stay is required for these holidays: Christmas and New Years.

Although this information can also be found in other parts of our website, the following general guidelines will help make your pet's stay with us more comfortable:

• No rawhide toys
• No choker collars
• No aggressive pets allowed

We require you to pick an activity for your pet during their stay. Even an older dog likes a walk, and to be able to explore Ponderosa. Please think of us as a resort for your pet rather than a storage facility. We want your pet to have a great time.

We strongly recommend Flea and Tick prevention for all pets. If your pet is not on a program at the time of boarding and we find fleas on your pet, you will be charged for a bath and flea treatment. If your pet does not have fleas and you choose not to guard your pet against these parasites, we cannot guarantee they will go home pest free.

You are welcome to bring 1 to 2 toys and treats to make your pet's stay more comfortable. All your pet's personal items must be clean and sanitized. We cannot be responsible for the condition of these possessions during your pet's stay. Please mark all their toys so that the right items are returned to you. We will accept your pet's favorite small blankets that can be washed. We have Kuranda beds available and blankets for your pet's comfort.

Pet Food
CHANGE OF PET FOOD POLICY- EFFECTIVE IMMEDIATELY
Pet Ponderosa no longer carries Canidae Pet Food due to economic issues and the our supplier going out of business given the dramatic price increase of dog food. We are actively seeking a new supplier, however, in an effort to contain costs, no good match has yet been found. Instead of passing along a 30% increase in dog food costs, we have decided to not raise our boarding rates and simply not offer Canidae dog food for the time being.

Therefore, given the lack of supplier and the dramatic price increase in dog food, we are asking clients to bring their own food (free to do) or pay a small fee of $1.50 per meal while boarding. Please package your pet’s food in individual Tupperware containers with each pet’s name and “AM/PM” marked to indicate which meal that given container is intended for. Containers need to be pre-packaged before check-in and should contain the exact amount intended per meal of boarding; a $10 food handling fee will be charged for any food that Pet Ponderosa has to package onsite. Large amounts of food (e.g. entire kibble bags or large boxes) are not able to be stored.

We apologize for any inconvenience this may cause.

Thank You,
the Pet Ponderosa Management

All vaccinations should be done 2 weeks prior to boarding and we do require Bordetella every 6 months.

Please provide written record from veterinarian of up to date vaccinations, including Bordetella.

We require a $50.00 deposit with a 72 hour cancellation policy to hold your reservation. No cash or credit card refunds are issued, only a credit to your account for future services.

Pet Ponderosa provides a warranty, required for all pets 1 to 7 years old. Warranty fee is $3.00 per pet, per stay.

Payment in full is required at time of drop off.

$25.00 fee for returned checks and NSF.

There is a military ranking rate available, please inquire for more info. We offer a 10% discount on boarding only for seniors.